Hey Eric,
After trying to recreate the problem a few different ways on the bench, can you confirm that the USB2ANY Firmware is of 2.7.0.0? You should have gotten an error to update the firmware upon opening the GUI but the firmware could have been updated to the incorrect version.
You can check by using the USB2ANY Firmware Loader.exe or USB2ANY Explorer.exe found by default in C:\Program Files (x86)\TI USB2ANY SDK\bin.
Another thing you can check is the markings on the IC and make sure it says DRV10987.
Also, can you provide a screenshot of the entire GUI window along with the error?
Thanks,
-Cole
After trying to recreate the problem a few different ways on the bench, can you confirm that the USB2ANY Firmware is of 2.7.0.0? You should have gotten an error to update the firmware upon opening the GUI but the firmware could have been updated to the incorrect version.
You can check by using the USB2ANY Firmware Loader.exe or USB2ANY Explorer.exe found by default in C:\Program Files (x86)\TI USB2ANY SDK\bin.
Another thing you can check is the markings on the IC and make sure it says DRV10987.
Also, can you provide a screenshot of the entire GUI window along with the error?
Thanks,
-Cole